SmartTag Issue Types and How To Resolve Them

SmartTag issues

Solution

No animal linked

The SmartTag is identified in Velos but no animal is linked to this tag.

You can either link an animal number to a SmartTag or remove the SmartTag from Velos if it should not be linked to any animal.

Link animal number to the SmartTag:

1. On the Dashboard tile Tag issues, select Show tag issues.
2. Select the No animal linked tab.
3. In the Animal field, enter the animal number that should be linked to the SmartTag.
4. Select Submit, and then select OK to confirm.

Remove a SmartTag from Velos:
Use this option if the SmartTag should not be linked to any animal. 

1. On the Dashboard tile Tag issues, select Show tag issues.
2. Select the No animal linked tab.
3. Select Actions > Remove to delete the SmartTag from Velos.

SmartTag fixation issue

The SmartTag is attached incorrectly. This may affect the accuracy of the data.

Possible causes

• The tag is attached back to front
• The tag is turned sideways
• The tag is twisted on the collar

Reattach the SmartTag:

• The groove and arrow must point toward the cow’s head
• The tag must sit straight and flat
• Make sure it is firmly attached

Check the instruction video attaching the SmartTag Neck.

SmartTag no data

The SmartTag is attached to an animal, but Velos receives no data.

SmartTag out of antenna range.
This can occur when the cow is grazing. When the cow returns within range, the SmartTag automatically disappears from the list SmartTag no data.

Incorrect SmartTag number.
Verify and correct the SmartTag number: 

1. On the Dashboard tile Tag issues, select Show tag issues.
2. Select the SmartTag no data tab.
3. Select the blue animal number, the Animal details page opens.
4. In Basic data, select edit.
5. Enter the correct tag number and select Submit, and then select OK to confirm.

SmartTag removed but still active.
A SmartTag enters sleep mode after about 8 hours of inactivity.
If the SmartTag is not in use but still moves (for example, stored in a storage cabinet with a frequently opened and closed door), it may continue sending data.

Mute the SmartTag number in Velos:

1. On the Dashboard tile Tag issues, select Show tag issues.
2. Select the SmartTag no data tab.
3. Select the checkbox in front of the blue animal number.
4. Select Actions > Mute, and then select OK to confirm.

If the problem cannot be resolved using the steps above, contact your dealer for assistance.

Muted SmartTag

The SmartTag has been manually set to muted mode.

Unmute SmartTag number.

1. On the Dashboard tile Tag issues, select Muted SmartTags.
2. Check the box in front of the animal number.
3. Select Actions > Unmute, and then select OK to confirm.

Not my SmartTag

The SmartTag was added to the Not my SmartTag list by mistake.

Remove a SmartTag from the Not my SmartTag list if it was added there by mistake.

1. On the Dashboard tile Tag issues, select Show tag issues.
2. Select the Not my SmartTag tab.
3. Select the checkbox in front of the blue animal number.
4. Select Actions > Mark as my tag, and then select OK to confirm.