This article explains what the possible SmartTag issue types visible in the SmartTag issue worklist are, and how to troubleshoot each issue.
If the issue is resolved successfully, the system automatically removes the SmartTag notification from the Active tab and moves it to the Past week tab.
| SmartTag Issue | Description | Troubleshooting Steps |
|---|
| Attached incorrectly | The SmartTag Ear is not attached correctly. For instance, because the tagger was not held in the correct position during attachment. | Reattach the SmartTag Ear. The grey part with the tag number must face forward and be clearly visible. The yellow part goes at the back of the ear. |
| Invalid position | SmartTag Neck: The SmartTag is correctly positioned on the collar, but does not hang straight under the animal's head. It is slightly tilted upward or downward.
SmartTag Ear: The SmartTag is slightly tilted upward or downward instead of positioned facing forward. | Adjust the tag so it hangs or sits straight under the animal's head or inside the ear. |
| Back to front | SmartTag Neck: Rear part is facing the wrong direction. The groove (or arrow) should point toward the animal's head.
SmartTag Ear: The grey part with the tag number is not facing forward and not clearly visible in the animal’s ear. | Reattach the SmartTag in the correct position. |
| Never sent data | A SmartTag that hasn’t switched on automatically. Triggered after 36 hours. | The tag number may be entered incorrectly. Check the tag number and replace or reassign if necessary. |
| Stopped sending data | A SmartTag that was previously active but has not sent data for a prolonged period. Triggered after 24 hours by default.
| The sensor may be broken. Check the tag and replace or reassign if necessary.
|
| Insufficient data | - The sensor may be broken.
- If the SmartTag is not in use, this notification may indicate that the SmartTag changed from sleep mode to active mode. | Select the Unlink tag or Replace tag action.
If you select Replace tag, you can enter the new SmartTag number and link it to the animal number immediately. |
| No animal linked | - The system receives data from a SmartTag that is not linked to any animal.
- If the SmartTag is not in use, this may indicate that the SmartTag changed from sleep mode to active mode. | Link the SmartTag to the correct animal. |
For positioning instructions, see:
