You will receive your monthly invoice per e-mail as a PDF during the first week of the month. 

The invoice covers the same month in which you receive it. You are billed for the current month, not for previous months. 

After you enter your payment details in Nedap Now, the monthly invoice is automatically debited from your bank account. No further action is required. 

Make sure your bank account is active and has sufficient funds available.

If the direct debit fails, for example because of insufficient funds, it will automatically retry the payment within 4 weeks.

If the payment still fails, you will receive a reminder by email with instructions to pay the invoice manually to the specified bank account.

You will receive payment reminders for overdue invoices. 

Nedap may contact you directly and temporarily suspend services if invoices remain unpaid for a longer period.

If you want to pay your invoice, but don’t know how to, please contact administration-livestock@nedap.com

Invoicing starts the first month after you begin using services in Nedap Now. 

For more information, see Number of Cows Invoiced below.

Your invoice includes:

• Customer information
• Nedap information
• Service fees
• Quantity
• Price
• Currency
• Total amount
• Sales tax or VAT, if required.

We are required to charge VAT in the Netherlands (21%) and in EU countries when no valid VAT number is provided.

We are required to charge GST (15%) in New Zealand.

In the United States, sales tax may vary across state and county. 

To avoid unnecessary VAT charges, make sure your VAT number is entered in in Billing & payments (select Manage Company) in Nedap Now.

We calculate your monthly invoice based on the number of cows active in the previous month.

You are billed for the current month, not for previous months. 

For CowControl, a cow is invoiced when a SmartTag is connected to Nedap Now. Once connected during the month, the tag counts as active and is included on the invoice. 

For SmartSight, a cow is invoiced when it receives a locomotion score at least 7 different days within a month.

The invoiced amount of cows always reflects the previous month. 

If a cow is removed from a company, but the SmartTag remains connected to Nedap Now, the tag still counts as active and is invoiced. 

Customers are responsible for keeping animal and SmartTag information up to date in Nedap Now.

In Nedap Now, select Manage Company/Company details/ Edit company to update your company and payment details. You can update:

• Bank account information
• Address details
• VAT number 
• E-mail address.

No. If you already completed your payment and billing information in Nedap Now, you do not need to provide a new payment mandate.

If your question is not in this FAQ, please contact sales-livestockmanagement@nedap.com – we are happy to help.